Ashley Guy-dane and Britney Girton live in Pierson Hills Apartment in Peoria. Monday morning, an American Water Company representative delivered red notices to all 50 units in the complex. The letter's content shocked Guy-dane.
"That your building water service is subject to be terminated on or after August 17, 2012, because of a past due water service," read Guy-dane.
However, tenants don't pay the bill. Those payments are made by management.
"The apartment complex hasn't paid our water bill and hasn't paid our water bill and so now we won't have any water," said Guy-dane.
"When it comes to issues of my home, where my daughter is laying her head at night, like I think I deserve further notice than this," said Girton.
Upgrade Corp, which manages Pierson Hills Apartment, says payment was sent last week and probably hadn't been processed yet. American Water Company cannot disclose details on the account. However, a representative said the company only notifies residents if shutting off water is a possibility. The representative said it's possible the payment had not been processed.
Still, something doesn't add up to Guy-dane.
"If a water bill has been paid, we wouldn't get red notices. That's it. That's the final thing. So if it's being paid, why do we have notices?"
Upgrade admits to previous notices, but says this is common for the industry.